REFUND POLICY
Effective date: August 15, 2026
Project4Pros sells immediate access to digital project and homeowner information. Because the information is unlocked after purchase, all sales are generally final, subject to the limited exceptions below and any non-waivable legal rights.
- Eligible Claims
A purchaser may request review within 48 hours after purchase if:
• The primary telephone number is disconnected, invalid or belongs to the wrong person
• The email and telephone information are both materially unusable
• The listing is a duplicate of the same lead previously purchased by that contractor from Project4Pros
• The project’s trade or location was materially misrepresented in the public listing
• The lead had already been sold by Project4Pros to another contractor despite being represented as exclusive
• A technical failure prevented access to the purchased information
- Situations That Are Not Normally Refundable
A refund is not normally provided because:
• The homeowner does not answer or return calls
• The homeowner cancels or reschedules an appointment
• The homeowner decides not to proceed
• The homeowner selects another contractor
• The contractor does not obtain the job
• The project’s value, scope, financing or timeline changes
• The purchaser changes their mind
• Information displayed before purchase did not fit the contractor’s service area or preferences
• The contractor contacted the homeowner late, missed the appointment or did not make reasonable contact attempts
• The purchaser’s account, licence, staffing or availability prevents performance
- Requesting Review
Email hello@project4pros.com within 48 hours of purchase and include:
• Order number
• Lead or project title
• A concise explanation of the problem
• Reasonable supporting evidence, such as a screenshot or call result
Do not send unnecessary sensitive homeowner information in the request.
- Available Resolution
After review, Project4Pros may provide, as appropriate:
• A refund to the original payment method
• Project4Pros account credit
• A comparable replacement lead
• Correction of the lead information
Approval is based on the available records and circumstances. This policy does not limit rights that cannot legally be excluded.
- Chargebacks
Please contact Project4Pros before initiating a payment dispute so we can investigate. Fraudulent or abusive chargebacks may result in account suspension.
- Contact
Project4Pros
Etobicoke, Ontario, Canada
hello@project4pros.com